MLS Support

MLS Support

Welcome to the MetroTex MLS Support section. Our Mission is to provide superior service through our support staff as well as providing a wealth of information about the various MLS programs we support. If you need help with any MLS issue, please call our MLS Department at 214-540-2755 or email MLS Support.

ONLINE TRAINING AND SUPPORT

 

MATRIX

Watch a full spectrum of training videos on the new Matrix MLS system (view the manual)

Matrix Listing Input (step by step guide)

Temporary Input Forms 

Your existing listing input forms may still be used. These are temporary forms to be used until NTREIS develops forms to match the order of fields as closely as possible to the online entry fields. All forms subject to change

Multi- Family

Commercial

Residential Lease

Residential 

Lots & Acreage   (Reminder for Lots & Acreage Listing Input)

 

Related: Extending an expired listing

 

Matrix MLS Documentation

Create a Custom Hot Sheet

How to enter lot size in Matrix

How to Map Listings in MLS

Create Custom Export

Using the Wild Card when searching

Matrix Auto-Email instructions – Client Version (.pdf)  (video tutorials) 

International Listings in the MLS

 

AFTER-HOURS / ADDITIONAL SUPPORT

Supra

dKey, eKey, and iBox Help & Support

877-699-6787

Support Site

Software Downloads

zipForm Plus

800-383-9805

Support Site

zipForm Plus Basics, an on-demand training video

zipForm Plus Introduction (PDF)

zipForm Plus Quickstart Guide (PDF)

zipForm Plus Basics Training Guide (PDF)

zipForm Plus User Guide

  

ZipForm / Digital Ink

           Introduction to Digital Ink

 

MLS STATUS DEFINITIONS

When does a listing shift from Active to Active Contingent to Pending? Click here to get the official MLS Status Definitions.

 

CLASSROOM TRAINING

MLS Training classes are free to MetroTex MLS members — click here to see the current calendar of MLS Classes near you!

Introduction to Matrix (Matrix Manual)

Advanced NTREIS Matrix  (Advanced Manual)

Managing your Listings  (Listings Manual)

Accessing Property Records  (Property Records Manual)

Client Management with Matrix  (Client Management Manual)

NTREIS Find (Find Manual)

zipForms® Plus  (ZipForm Manual)

 

Additional Resources

Matrix Support
888-440-3687

Innovia
866-218-3692

GotoAssist (access here)

ListHub Syndication Information & Support

CSS

CSS Support 817-858-0055

Property Panorama

877-299-6306

Customer Service

Announce My Listing

help@announcemymove.com

888-823-0919 x 2

FAQs

Training Videos